Livraison et retours
Livraison & Retours
Chez The Banker, nous privilégions la transparence.
Livraison
Les commandes sont préparées avec soin puis confiées à notre transporteur partenaire.
Les délais peuvent varier selon votre localisation.
Vous recevrez les informations nécessaires au suivi de votre commande lorsque celui-ci est disponible.
Avant d’acheter
Chaque fiche produit indique :
les mesures réelles
la taille indiquée sur l’étiquette
l’état général
les photographies du produit
Nous encourageons nos clients à vérifier ces informations avant toute commande.
Échange
Si la taille ne convient pas ou si un problème est constaté à réception, contactez-nous à :
Nous étudierons votre demande et ferons notre maximum pour trouver une solution satisfaisante.
Notre engagement
Chaque chemise est inspectée avant sa mise en ligne :
✓ Col
✓ Poignets
✓ Coutures
✓ Boutons
✓ Marque vérifiée
✓ Mesures réelles
Notre objectif est qu’il n’y ait aucune mauvaise surprise à la réception.
INTERNATIONAL ORDERS
Innove Couture ships worldwide. Outside the US, all shipments are DDU (Delivery Duties Unpaid). Orders may be subject to import customs taxes, fees, and duties, which are levied once a shipment reaches your country. Customers are responsible for all customs clearance charges and local import charges (import duty, tax, etc) if any. Please verify with the local customs office before making purchases, as customs policies vary widely. In the event that a package is undeliverable and the purchase is returned, the customer will be responsible for all return shipping costs. Be aware that cross-border shipments are subject to opening and inspection by customs authorities.
REFUND POLICY
Returns & Exchanges are accepted on unworn items within 14 days of order receipt and require an RA number. Items must be received within 10 days of RA issue. Items discounted 50% or more are Final Sale.
You may request an RA Number through:
Email : shop@innovecouture.com
Phone : + 1 222 432 8888
During regular business hours, email requests are immediately processed. If, for any reason, you don’t receive a timely response, please give us a call.
Once an RA number is received, please specify if you want an exchange or refund. Securely pack items and send them using an insured carrier:
Innoce Couture INC.
217 Tueri Junction, New York,
NY 10002
RETURN TERMS AND CONDITIONS
Orders may be returned within 14 days of receipt if you are unsatisfied. If you need to return an item, please note that all items must be returned in the condition they were received: worn, altered, or washed, with all tags attached. Customers will receive a full refund minus shipping. Merchandise returned without original packaging will not be refunded.
Replacements at no cost to you will be sent promptly in the event of damaged or defective merchandise. Free return shipping is provided for damaged, defective, or incorrectly shipped items. In all other cases, the customer is responsible for return shipping costs. Items returned COD will not be accepted.
Once a return has been received (within a specified time), a credit or refund will be processed within 2-3 business days. Customers will be notified by email when a return is complete. Please note that your banking institution may require additional days to process and post the transaction.
INTERNATIONAL ORDERS
Innove ships worldwide to over 100 countries. Outside the US all shipments are DDU (Delivered Duty Unpaid). Risk of loss and title for merchandise shipped will pass to you upon our delivery to the carrier. Orders may be subject to import customs taxes, fees, and duties, which are levied once a shipment reaches your country. Customers are responsible for all customs clearance charges and local import charges (import duty, tax, etc) if any. Please verify with the local customs office before purchasing as customs policies vary widely. In the event that a package is undeliverable and the purchase is returned, the customer will be responsible for all return shipping costs. Be aware that cross-border shipments are subject to opening and inspection by customs authorities.